Stop Talking About Accountability

I just finished two weeks of leadership training workshops, and I’m thoroughly sick of the word accountability.  So far as I can tell, it’s the most popular “empty” word buzzing about organizations today.  It’s shows up everywhere I go, it means nothing (or everything), it’s almost never defined in terms of actions, and it’s at the root of countless conflicts about individual and team performance. Whenever I hear people use this word, I ask them to define it – but all I ever get are other equally empty words like responsibility or stewardship or whatever.  I almost never get a specific description of what a person is expected to do […]