Building Strategic IT Business Partners

Let’s start by defining the label.  You aren’t a strategic partner simply because your job title aligns you to an IT business client.  And, you aren’t a strategic partner if you see your role as identifying and addressing the stated needs of that client.  Strategic partners must bring more to the role than addressing stated needs.  A strategic IT business partner will routinely deliver the following results. Identify latent needs, and describe how IT can help clients achieve their goals in unexpected ways. Surface and resolve conflicts about goals, and build consensus on goals across clients. Define a specific, causal connection between IT projects and expected business results. Define and […]

Why Tech Projects Fail, and How to Prevent It

The most effective IT leaders I know always seem to have the same three priorities for their work – create measureable business value, make and keep commitments to their clients, and deliver high quality solutions built for sustainable success.  These leaders are true “partners” – seeking to understand the client’s purpose and goals, proactively proposing ideas, and resolving conflicts that might prevent project success.  Despite these leaders’ values and actions, despite their efforts to lead successful projects, the dirty secret of technology implementation is that too many projects blow budgets, miss deadlines, or deliver products that don’t work as promised – or at least not until the next release.   […]

Transform IT into DT

I’ve had the pleasure of working with dozens of great IT leaders, across various industries.  These leaders seem to share the same priorities – create business value, make and keep commitments to clients, and deliver quality solutions built for sustainable success.  Also, these leaders always act as “partners” with their clients – clarifying purpose, proposing solutions, and resolving conflicts that threaten project success.  But, the “best of the best” have gone one step further and moved their organizations from information technology (IT) to decision technology (DT).   The Information Technology Association of America defined IT as “the study, design, development, application, implementation, support or management of computer-based information systems.”  I […]